Shipping Policy

At Zavstone, we want your pet’s products to reach you safely, quickly, and in excellent condition. Please review our shipping policy below.

🚚 Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation with tracking details when available.

📦 Delivery Times

Standard Delivery: 3–7 business days
Delivery times may vary depending on your location, courier service, weather, holidays, or other circumstances beyond our control.
Remote areas may require additional delivery time.

💰 Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, order size, and available shipping options.

📍 Delivery Information

Please make sure your name, phone number, and shipping address are correct before placing your order. Zavstone is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

🔎 Tracking Your Order

If tracking is available for your order, we will provide the tracking information once your package has been dispatched. Please allow some time for the courier's tracking system to update.

📦 Damaged or Missing Orders

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the package/product. If your order appears to be missing or has not arrived within the expected timeframe, contact our support team so we can assist you.